Admissions Requirement
Unless stated, leaners must meet the below minimum requirements before enrolling on any Setanta Academy course.
- Learners must be 17 years or older.
- Learners must have sufficient language proficiency for their chosen choose i.e. IELTS 5.5 for any course undertaken in English language. It is the responsibility of the learner that their proficiency in the required language is adequate for the course to participate and complete assessments successfully.
Disabilities
Setanta Academy welcomes learners with disabilities and makes every effort to provide facilities and support, where possible. We ask that learners who may need additional support or facilities during their course inform us at the time of enrolment.
Code of Conduct
Respectful Behaviour:
- Treat course materials and instructors with respect.
- Engage in ethical and honest learning practices.
Compliance with Guidelines:
- Follow course instructions and guidelines.
- Use resources responsibly and respect intellectual property rights.
Responsible Use of Technology:
- Utilize technology ethically and responsibly.
- Maintain privacy and confidentiality.
Professional Conduct:
- Behave professionally in all interactions.
- Communicate courteously with instructors and support staff.
Feedback and Improvement:
- Provide constructive feedback for course improvement.
- Be open to receiving feedback for personal growth.
By enrolling, learners agree to adhere to this Code of Conduct. Violations may result in disciplinary action.
Payment Terms
All courses must be paid for in full, in advance of course commencement.
You may pay for your course by a credit, charge, or debit card. You acknowledge and agree that the Setanta Academy will not have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these Terms.
You agree to pay us, through our payment processors, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. We reserve the right to correct, or to instruct our payment processor or financing partner to correct, any errors or mistakes, even if payment has already been requested or received.
Please note we cannot accept American Express; we also do not accept cheques.
Failure to comply with payment terms will result in restricting access to course resources and could lead to withdrawal from the courses.
Refunds
At Setanta Academy, we strive to provide high-quality online courses that meet the needs and expectations of our customers. We understand that sometimes circumstances may change, and you may need to request a refund for your course purchase. Please review our refund policy below for more information.
Eligibility for Refund:
- Refunds are only available for purchases made directly through the Setanta Academy website.
- To be eligible for a refund, you must submit a refund request within 14 days of the purchase date.
- Refunds will only be considered for courses that have not been accessed or completed within the 14 days.
Refund Process:
- To request a refund, please contact our customer support team at academycourses@setantacollege.com.
- Your refund request must include your full name, email address used for the purchase, course title, and reason for the refund.
- Upon receiving your refund request, our team will review it and determine eligibility based on the criteria outlined in this policy.
- If your refund request is approved, the refund will be issued to the original payment method within 14 days of approval.
Non-eligible Circumstances:
- Refunds will not be provided for courses that have been accessed, partially completed, or fully completed.
- Refunds will not be provided for change of mind or personal circumstances unrelated to the quality of the course content.
- Refunds will not be provided for purchases made through third-party websites or platforms.
EU Consumer Rights:
- This refund policy is in compliance with the EU Consumer Rights Directive.
- Under this directive, EU consumers have the right to request a refund within 14 days of purchase, provided the course has not been accessed or completed.
- EU consumers can exercise their right to a refund by following the process outlined in this policy.
Course Content and Delivery:
- Setanta Academy courses are delivered entirely online, and there are no practical elements involved.
- Course content is accessible through our online learning platform, and customers are responsible for ensuring they have the necessary technical requirements to access the course materials.
Modifications to the Refund Policy:
Setanta Academy reserves the right to modify or update this refund policy at any time without prior notice.
Any changes to the policy will be effective immediately upon posting on our website.
By purchasing a course from Setanta Academy, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding this policy, please contact our customer support team for assistance.
Course Changes
Learners who wish to change their course of study may request a change in writing to Setanta Academy. Course changes will not be facilitated after the course commencement. If there is a cost difference associated with the course the additional fees (where necessary) must be paid by the learner.
Academic Credit
Courses completed via Setanta Academy do not carry ECTS. Therefore, they cannot be used as academic credit on Setanta College programmes without completion of additional assessments. These assessments only apply to eligible courses.
If you are also enrolled on a Setanta College Level 6/7 award, please contact us for further information on additional assessments.
No Setanta Academy course is eligible for use against postgraduate academic credit (i.e. Masters).
Refusal
Setanta Academy reserves the right to refuse course fees and reserves the right to deny any enrolments.
Force Majeure
Events Outside Setanta Academy’s Control:
Setanta Academy will not be liable or responsible for any failure to perform or delay in performance of any of its obligations under the Conditions that is caused by events outside reasonable control (a “Force Majeure Event”).
A Force Majeure Event includes any acts, events, non-occurrence, omission or accident beyond reasonable control and includes, in particular (without limitation) the following:
- strikes, lock outs or other industrial action; or
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack or (whether declared or not) threat or preparation for a war; or
- fire, explosion, storm, flood, earthquake, subsidence, epidemic, other natural disaster; or
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
- impossibility of the use of public or private telecommunication networks.
Setanta Academy’s obligations under the Agreement will be suspended for the period of the Force Majeure Event. We will take reasonable steps (if within its reasonable control) to bring the Force Majeure Event to a close or to find a solution by which Setanta Academy’s obligations under the Agreement can be performed despite the Force Majeure Event.
Privacy & Security
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Terms by this reference.
Right to Amend
We reserve the right to update and change the terms and conditions at any time without prior notice. Any modifications or amendments to the terms will be effective immediately upon posting on our website. It is your responsibility to review the terms periodically for changes. By continuing to access or use our services after any revisions become effective, you agree to be bound by the updated terms. If you do not agree to the new terms, you should discontinue your use of our services.
Contact
Learners can email AcademyCourses@setantacollege.com or call +353 61 513 252.